Cancellation Policy

• Orders can be cancelled online before the product is shipped. The full amount will be refunded, excluding packaging charges.
• If the order has been shipped but not delivered, cancellation is possible. A refund will be processed after the product is returned to us.
• Orders cannot be cancelled once the product has been delivered.
• If cancellation occurs after shipping, shipping and packaging charges will be deducted. The remaining amount will be credited to the user's wallet within 7 days.

Special rules apply for cement, steel, timber, sand, jelly, bricks, and blocks.

• Cancellation is allowed only within 1 hour of placing the order.
• Once loading or dispatch begins, cancellation is strictly not permitted under any circumstances.
• If delivered and unloaded at the site, reloading and return transportation charges will apply.
• Timber orders are cut to size after one hour — cancellation is not allowed after this point.