Cancellation Policy

Orders can be cancelled online before the product is shipped. The full amount will be refunded, excluding packaging charges.

If the order has been shipped but not delivered, cancellation is possible. A refund will be processed after the product is returned to us.

Orders cannot be cancelled once the product has been delivered.

If cancellation occurs after shipping, shipping and packaging charges will be deducted. The remaining amount will be credited to the user's wallet within 7 days.

Cancellation is allowed only within 1 hour of placing the order.

Once loading or dispatch begins, cancellation is strictly not permitted under any circumstances.

If delivered and unloaded at the site, reloading and return transportation charges will apply.

Timber orders are cut to size after one hour — cancellation is not allowed after this point.