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Return Policy

We stand behind the quality of our products. This policy outlines the conditions under which items can be returned and how refunds are processed.

Last updated: 2024
Eligible Returns
Eligible products — soft furnishings, accessories, and decor items — can be returned within 7 days of delivery for a full refund.

Products can only be returned in case of manufacturing defects or damaged delivery. The issue must be reported within 48 hours via phone, email, or the VendorBazaar website/app.

Returned products must be unused, in original condition, with original packaging, tags, and invoice.

Exchanges are allowed only for products of the same value, subject to stock availability. Courier-based returns will incur standard pickup and drop charges.

Refund Process

Refunds will be processed within 5 working days after receiving and verifying the returned product.

Refunds will be credited back to the original payment method used at the time of purchase.

Not Eligible for Return

Items purchased using coupons, discounts, limited-time offers, or deals are not eligible for return, refund, or exchange.

Gift vouchers are non-returnable and non-exchangeable.

Construction materials are excluded from returns:

Cement Steel Timber Bricks Blocks M Sand P Sand Jelly Other similar products
Quick Summary
Return window7 days
Report issue within48 hours
Refund timeline5 working days
Refund methodOriginal source
Discounted itemsNot eligible
Construction itemsNot eligible
Gift vouchersNon-returnable

Contact Us

Need help with a return?

VendorBazaar by
Identity Retail Innovation Pvt Ltd

76, Krishna, 2nd Cross, 1st Main Road,
Vijayalakshmi Layout, Abbigere,
Bangalore – 560090